Is Tim Cook the new Steve Jobs? No, but that’s okay.

If you haven’t checked out Business Week‘s interview with Tim Cook yet, do yourself a favor and read it.

It’s long but well worth the read, especially considering Apple’s influence and the insights into Tim and the “new” Apple. And if you don’t think that Apple influences you, pull out your mobile phone and then get back to me. If it’s a smartphone of any kind, then Apple influences you. Without the creation of the first generation iPhone, the whole smartphone industry wouldn’t be where it is today – not even close.

I’m glad Tim stepped up to do the interview. Any PR pro or journalist will tell you that Steve Jobs “got” PR better than most executives. Ask Walt Mossberg or any of the other handfuls of journalists who received personal phone calls from him on a regular basis. I’m not telling every CEO to go call up journalists this second on a whim (not all can be Steve Jobs) because for most, calling requires strategy and a good reason. That said, kudos go to Tim for his in-depth interview with Josh Tyrangiel, and understanding its importance. It seems especially fitting considering that Business Week was the first publication to put Steve Jobs on its cover.

In the interview, Josh did a nice job of asking personal and business-related questions. Personal questions aren’t appropriate for every executive interview, but Apple is unique. Its fans are so loyal that they truly care about who’s running the ship – Josh and Tim both know that. Tim didn’t get overly personal, and knew to bring the responses back to what’s most important – his Apple business philosophy. In my opinion, we finally got to see something in Tim that I’ve wanted to see for a while – his passion for the company and its products. No, he’s not Steve Jobs and no one realistically expected or wanted him to be. But we did want to see – no, us Fangirls and boys needed to see – is that Tim Cook absolutely loves Apple. He does.

What impressed me most was how much some of Tim’s responses channeled part of Steve Jobs’ business mantra. For example, Tim Cook stated that, “we’ll keep disrupting and keep discovering new things that people didn’t know they wanted.” This sounds eerily similar to Steve Jobs’ famous quote, “A lot of times, people don’t know what they want until you show it to them.” It’s not exactly the same, but was just similar enough. In addition, throughout the article Tim praises his coworkers as if they are the best thing to happen since sliced bread. He went to an absolute hyperbolic extent to describe the best, smartest, most creative business people in the world – working with him at Apple. Steve Jobs did this often, dramatically describing how ingenious his people and products were. Tim has definitely taken on this trait. That’s not a bad thing at all. As CEO, it’s critical to have confidence and respect for the people you hire.

I also need to give props to Tim for his JFK quote – not just the quote though, but his meaning behind it. “To whom much is given, much is expected.” Tim spent some time explaining Apple’s desire to give back through charitable donations and employee match programs, but also to set a good example. Apple would still be wildly successful whether or not they were more transparent regarding supply chain practices and conditions for workers in overseas factories. By no means do they have to do this. But Tim’s right, they’re a corporate and tech superpower, so why not set a good example?

Tim Cook isn’t Steve Jobs, not even close. And as Steve told him before he died, he shouldn’t try to be Steve – that’s no way to run a successful company. He has his own way of stirring the creative process and leading, and that’s okay. But he did learn a lot from Steve, and I think this interview proves it.

Check out the article and let me know what you thought in the comments. Was Tim channeling Steve? Was he way off the mark? By the way, if you’re looking for a cliff notes version of the article other than this fantastic one you just read, check out Jon Mitchell’s article from Read Write – he provides a great analysis of Tim’s responses.

A version of this post appeared on prSPEAK, a blog by PAN Communications. 

Steve Jobs: Thank you.

I've blogged about Apple countless times, just this morning, in fact. I've based several school projects on the company that I admire so much. Heck, I even made my personal logo an onion with the rationale that Steve Jobs proved produce can be a powerful branding strategy - no seriously, check out this post from 2010. I've blogged about Steve Jobs himself a handful of times. But what I've never done is explained why this company and its inspirational CEO have meant so much to me on a personal level. That may sound silly, but it's also very true. Now, on the evening that one of my heroes has passed away, seems like the perfect time to explain why I'm so obsessed with Apple. And I am obsessed, you can ask any one of the dozen or so people in my life who texted me to make sure I was okay when they heard the horrific news that Steve Jobs had passed away.

Simply put, Apple is one of the greatest reasons I'm passionate about what I do. I was passionate about Apple before I even had my first Apple product. So when I got my first iPod, I thought I could do anything. When I got my Macbook Pro, I knew I could do anything. That came with my iPod Touch, and I downloaded way too many apps, far more than I could use. But what came next is what launched me into passion, into feeling like an unstoppable force. That's right, what came next was my iPhone.

Before I knew it, I was obsessed with mobile. I was reading anything I could get my hands on to find out more about the industry, about the capabilities of smartphones and what they would come up with next! Anyone who tried to tell me the iPhone wasn't the greatest phone on the market was quickly squashed like a bug as I babbled about how it's the most user-friendly interface and I stammered off stat after stat about how it's the number one mobile operating system and although Droid is impressive, it's simply not an iPhone.

The way Steve Jobs and Apple have continuously broken the mold and pushed innovative new products onto the market is inspirational. Previous technologies have been forgotten in the wake of Apple products. Steve Jobs' vision has revolutionized consumer technology, and that vision, the drive to continuously improve, innovate and create products that make our lives better and more efficient - that's why I love my job. I work with technology visionaries who, much like Steve Jobs, are working to push technology forward to create a more efficient supply chain, a better customer experience or a faster online experience - all with technology.

Where would technology be today if it weren't for Jobs? We don't know. Because it isn't as simple as there wouldn't be iPhones, Macbooks and iPads on the market. Other MP3 players and tablets wouldn't have had the competition to beat. Jobs raised the bar and inspired others to be better. And he did it in style. Each one of Apple's products isn't just a handy piece of equipment; it's a work of art. Sleek design was almost as important as the features and how well it functioned -- almost.

People who meet me know that I'm tech-obsessed. The reason is inspired by Apple, led by Steve Jobs. I am passionate about tech, and it all started with my first iPod. Jobs has inspired me, and when I get on the phone to pitch a client and technology I'm really excited about, I think of how excited Jobs must have been when he was sharing his ideas. You could see it in his eyes at press conferences. He believed in advancing technology. He was a visionary and an inspiration. We're all sad to see him go. Thank you, Steve Jobs, for inspiring all of us and gracing the tech world with your vision. You will be missed, and my thoughts are with your friends and family.

Verizon's iPhone - Premature or Strategic?

As my account manager pointed out to me today, unless you've been living under a mobile rock, you've been hearing about the Verizon iPhone, and the jeers back and forth between the wireless giants -Verizon and AT&T. I've read quite a few of these stories and still don't know exactly how I feel about the whole deal. Disclaimer - I've been a loyal AT&T customer since I got my first cell phone six years ago, and am a current iPhone user.

That being said, a few of the articles I read questioned why Verizon would launch the iPhone 4 now, potentially just a few months before Apple unveils the next version of iPhone. I'm here to offer my perspective on that. I'm sure there are a lot of reasons, but the top two that come to my mind are press and sales.

Press

Every company wants good press. This Verizon announcement has led to an almost absurd amount of coverage. Almost every tech, mobile and wireless blog and publication has covered it - not to mention the business press pick-up in the New York Times, Boston Globe, Wall Street Journal and so on. Sure, Steve Jobs can pretty much sneeze and get some impressive media attention, but this Verizon announcement has got everyone talking - tech folks, mobile guys and gals, social media gurus, business ladies and gents, and of course, consumers. When Apple does launch the next generation iPhone, Verizon will have to fight AT&T for the press. By announcing this now with the iPhone 4, Verizon snags some stand-alone pieces. Boom - Verizon and Apple increase their SEO and press momentum - not that either has struggled too much in those areas.

Sales

There will always be those consumers and early-adopters who want the latest and greatest gizmos and whatyamacallits. There's the Apple enthusiasts, of course. We all know those people who buy the latest version of everything Apple. They waited in line overnight for each iPhone and almost peed their pants when they got their hands on their first iPad the day it launched. Don't get me wrong, if my wallet allowed it I'd be camped out next to them. Many of these enthusiasts may be settling for supposedly lower quality AT&T service because they want the hottest Apple device. But now they have the chance to switch to the service they really want - Verizon. In a few months, they'll wait in line again when Apple announces the latest iPhone. That means they have potential repeat buyers, which leads to greater sales than if they waited to make the announcement with the next iPhone.

I think Verizon's decision to announce that they will be carrying the iPhone 4 was a strategic move at this point in time, that has already secured significant media traction, and will likely lead to increased sales. That's my PR thought for the day.

Image taken from Google images.

Brand Loyalty: Apple's Awesome Experience

Some more branding here, with one of my favorite companies that is no stranger to anyone - Apple. Apple is one of the most innovative and influential technology companies in the world. How did they do it? I'd love to give you my opinion from a branding perspective, though there's a lot more to it. With its products, and with customer service, Apple enhanced the level of loyalty its customers feel toward the company.


A few months ago, I was lucky enough to attend a guest lecture at the Syracuse University's Whitman School of Management. The lecture with Jerry McDougal, Vice President of Retail for Apple, provided me with some great insight into Apple's brand and strategies.

Experience with a brand strongly affects brand loyalty. Apple embraces the idea of customer experience by creating a tech-savvy and hands-on environment in its stores. Customers are encouraged to come into the stores to work, and to play. As McDougal says, “99% of stores that sell phones have dummy phones that don’t work. At Apple, you can really test the product." Apple does this with all of their products and they don’t limit the amount of time you can use these products for free either. Here's a fun fact for - there have even been authors who don’t own computers who have written entire books in an Apple store on a test-drive computer. Many stores wouldn’t have allowed this to happen, but Apple strives to foster good customer experience. These authors didn’t have to pay Apple anything, and they weren’t asked to leave after a few hours. Instead, Apple employees helped them out when they needed a coffee or had a technical issue.

What else has helped Apple's branding? Oh right, Steve Jobs the wonder-CEO. Literature on brand loyalty has stressed the importance of CEOs in brand management. Steve Jobs has always been the face of Apple, even during his hiatus when he wasn’t the CEO. People in the tech world love him and here's what I love about him; he unveils each new Apple product personally, so customers are hearing about the new technology directly from the source. Okay, maybe the iPhone 4 unveiling wasn't perfect, but at least if was straight from Jobs himself. Jobs even has such dedicated fans who admire him as a hero, like the fan who created a site, allaboutstevejobs.com.

Even more proof of Apple's incredible branding is a research study conducted by Cornell University, which revealed that the Apple store in Manhattan was the fifth most photographed place in New York City, and the 28th most photographed in the world. Loyal customers are the best marketing tool a brand can have, and Apple’s dedication to customer experience has created just that.

Satisfied customer will act as marketers without even realizing it. Apple enthusiasts rant and rave about their technology, and they make people who don’t have Apple products jealous. They think they are the best because they have Apple; and they tell people they are best because they have Apple. The evidence is all over the virtual world, with blogs dedicated solely to discussing Apple, and Facebook pages such as "We Love Apple." Apple Inc. didn’t ask its customers to rant and rave; they just provided the products that compelled its loyal customers to do so. Simply by providing a good product experience, Apple enhanced its brand loyalty.

Apple is awesome, and their loyal brand enthusiasts prove it. That's my PR thought for the day.